Reviews and Feedback

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First of all – we are so, so grateful for each and every review. It really makes one’s day to know that the person who received an item was happy with it. But, I’m also as grateful to anyone who has made a purchase and has not left a review. Because reviews are a bonus – both, fur us and for the person writing it. I absolutely don’t expect everyone to bother. If it makes you feel good to leave a review – it totally makes us jump up and down from glee, but if it feels like a tedious task, then simply enjoying your item as much as you can is the best thing – even if we won’t know it! 🙂

There was tiny review related discussion at one of the teams Facebook page we are part of. I’ve always thought that as a customer I personally would not like to have an extra reminder about leaving reviews after I’ve made the purchase. But as it turns out – some people actually do like if they are contacted later on and asked about how they liked their product, because that makes them feel important and gives them a feeling that their opinion is important and matters.

This one is obviously a very good point! Plus – any suggestions and feedback on what people liked, what they didn’t and why and what would they improve, sounds more valuable than gold.

Still, the problem for me is, how to obtain it without bothering people too much? Maybe it’d be a good idea for Etsy to work out some sort of separate, private suggestions and feedback system? Because eventually – receiving critique can be extremely valuable, but it does not always necessarily go well with the review/stars system. You can receive a perfect item – exactly what you saw on pictures, and be totally happy with it and still have some suggestions for improvement or critique. It would be good to have a tiny fill in box for private feedback, for further thoughts and suggestions.

I think I’ll try to make it a standard line in a shipping notification to point out how welcome and appreciated any suggestions and critique would be. Although, I suspect it would be definitely a bad idea if it came out like “please try and find flaws with the thing you just bought and look for reasons why you hate it”. This kind of message would no t do good for anyone. I know, that I am prone to post-purchase regrets as a customer myself. So, after a purchase I am more in the need of hearing and focusing on why the thing I just paid money for is actually a good one, not being encouraged to think of more reasons why it might have been a grave mistake instead.

Oh, and and at some point just recently we had a moment when we could congratulate each other for the 100th sale of our shop. Congratulations, ISE Paper And Craft for the first 100 sales!

– Maarja

PS: If you are about to throw into recycling the small paper box your acorn earrings or necklace came in you might also want to take a peek at the bottom and rescue the tiny pebble used as weight first! (Natural habitat above)

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